Refund Policy

Last updated: October 2025

1. Subscription Plans

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download or cloud access, we generally offer no refunds.

If you change your mind about your purchase and you have not used our services extensively, we will happily issue you a refund upon your request made within 14 days of your original purchase.

2. Renewals

You can cancel your subscription at any time to prevent future billing. Refunds for automatic renewals are granted if you request the refund within 7 days of the renewal charge.

3. Upgrades and Downgrades

If you upgrade your plan, you will be charged the prorated difference. If you downgrade your plan, you will be credited the prorated difference towards your next billing cycle. No cash refunds will be provided for plan downgrades.

4. Exceptional Circumstances

We understand that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we do honor requests for a refund in the following reasons:

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server.
• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur.
• Product not-as-described: such issues should be reported to our Technical Support Department within 14 days from the date of the purchase.

5. Contact Us

Please contact our Customer Support at support@uruzstore.site if you have any questions or to request a refund.